Launched in June, 2020 by PM Modi, the Champions portal was set up to redress MSME grievances related to delayed payments, procurement, labor & regulatory permissions. As of December, 2021, the portal has received over 41,742 complaints in FY 21-22 alone.
And, has successfully resolved 99% of the complaints with a turn-around time of 3 days. Much of the success of the portal’s quick and easy resolution process has been attributed to the Artificial Intelligence and Machine Learning integrations of October, 2020 which helps the portal access insights through social media, blogs, forums & online news related to MSMEs.